Job Description

We are ACU4U, Acupuncture & Chinese Medicine clinic opening a new location in Sugarland, TX. We are currently looking for a professional, courteous, and tech savy full-time Acupuncture Front Office Clerk to join our team. You will be the first and last point of contact for our patients, provide help to our practitioners during the patient's visit and play a key role in customer satisfaction while managing various administrative tasks. This role requires strong organizational skills, attention to detail, the ability to multitask in a fast-paced environment, and fast typing speed to handle email communications and data-entry. Training will be provided by the clinic.

Summary of Essential Job Functions

Answer general questions regarding acupuncture, health, insurance, and billing. Scheduling in new and existing patients during their visit or over the phone. Assist clients in the completion of required paperwork. Submit insurance coverage verifications online and by phone, and communicate insurance benefits and payment details to patients. Collect payment and ensure all patient accounts and balances are current and accurate. Manage clinic phone calls, faxes, and emails. Manage daily clinic operations including cleaning treatment rooms in between patient visits and ensuring that inventory is properly stocked. Assist in removing acupuncture needles after patient treatment is done. Assist in preparing herbal formulas and prepping shipment of herbs by mail. Assist in the submission of insurance claims. Follow through with clinic opening and/or closing procedures. Assist in the management of herbal pharmacy stock. Participate in marketing opportunities to help the clinic build new patient counts. Manage the flow of guests and members through the clinic in an organized manner. Provide the highest levels of customer service, professionalism and decorum to all guests and members throughout their visit. Be a team player and contribute to a positive, healthy workplace culture. Be open to new responsibilities as our clinic expands so you can grow with us.
Minimum Requirements

High school diploma or equivalent (associates degree or higher preferred) Cheerful, positive attitude and willingness to learn and grow Able to work weekends/evenings (as required) Minimum typing speed of 60 WPM Familiarity with iOS and Windows OS Proficient with email suites such as Gmail Proficient with word processors such as Google Docs and Microsoft Office Proficient with spreadsheet software such as Google Sheets and Microsoft Excel Maintain a professional appearance and wear company approved scrubs Office management or marketing experience is a plus Previous experience with acupuncture is a plus Spanish speaking is a plus
Compensation

$15-$16/hour
For more information about our clinic, visit www.acu4u.com

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

Employee discount
Application Question(s):

Would you be comfortable doing an interview online by webcam instead of an in-person interview? Would you be comfortable answering additional technical questions during an in-person interview? Have you used Gmail or Google Drive before? And if so, how often did you use them? What is your words per minute typing speed? If you don't know it, you can do a quick 1 minute test on medium settings at https://www.typingtest.com/ We have a bottle of product that holds 25 grams of product per bottle. If the cost for the whole bottle of product is $12, what is the cost of 1 gram of the product?
Education:

High school or equivalent (Preferred)
Language:

Spanish (Preferred)
Work Location: In person