Job Description

ACT Program Assistant

Job Type

Full-Time

Position Summary:

Assertive Community Treatment (ACT) is an evidence-based practice that improves outcomes for adults with severe and persistent mental illness (SPMI) who are most at-risk of psychiatric crisis, hospitalization, and involvement with the criminal justice system. The ACT Program Assistant provides administrative and operational support to the ACT Team, ensuring the seamless delivery of services to clients. Program Assistants manage schedules, maintain documentation, and coordinate resources. This individual works closely with other ACT team members to ensure comprehensive, person-centered care that supports clients' recovery and well-being.

Job Duties:

Provide general office support, including filing, copying, and managing correspondence. Coordinate scheduling for ACT team meetings, client appointments, and community activities, as directed by management. Provide on-call support and intervention on a rotating schedule, including evening, weekend, and holiday hours as scheduled. Assist with preparing reports, correspondence, and program documentation. Serve as a point of contact for internal and external communications related to ACT. Coordinate logistics for team activities, including transportation and resource allocation. Support the onboarding and training of new ACT team members. Assist in organizing community outreach events and activities. Provide logistical support for client appointments, including reminders and transportation arrangements. Transport clients to medical appointments or community resources as needed. Help ensure clients have access to necessary resources and materials. Track program metrics, including client outcomes and service utilization, to support quality improvement efforts. Maintain inventory of program supplies and order materials as needed. Identify and implement process improvements to enhance program operations. Collaborate with other teams to streamline workflows and ensure program needs are met. Promote recovery-oriented, trauma-informed care that fosters independence and wellness. Complete all required documentation in a timely and accurate manner, including but not limited to treatment plans, progress notes, and discharge summaries. Participate in quality improvement initiatives and ensure fidelity to ACT model standards. Perform other job-related duties as needed.

Required Skills/Abilities:

Excellent communication, interpersonal, and advocacy skills. Strong organizational and time management skills with attention to detail. Ability to work independently and collaboratively in a team-oriented environment. Flexibility and adaptability in a dynamic work setting. Proficiency in Microsoft Office Suite and electronic health record systems. Awareness and sensitivity of our constituents and the populations served by employees. Regular and predictable attendance, and promptness for work. Commitment to uphold the mission, vision, and values of Lutheran Family Services. Support Lutheran Family Services in the organization's objective to be a diverse, equitable, inclusive, and accessible workplace.

Position Competencies:

Organization Taking Initiative Adaptability Relationship Building Helping

Education and Experience:

High school diploma or equivalent required; bachelor's degree in social work, public health, or a related field preferred. At least 2 years of administrative or program support experience, preferably in healthcare, behavioral health, or a nonprofit client services setting. Familiarity with trauma-informed care principles and person-centered practice preferred. Demonstrated understanding of and ability to work with people of diverse backgrounds. Bilingual in English and another language preferred (desired languages align with languages spoken by our client populations, including but not limited to Spanish, Arabic, etc.).

Physical Requirements:

Prolonged periods of standing, walking, driving, and sitting at a desk and using a computer. In-office work and field environment with travel to other worksites and/or community sites. Company-issued laptop and cell phone. Provide on-call support and intervention as needed, including evening, weekend, and holiday hours. Valid driver's license, proof of liability auto insurance, and ability to drive a personal vehicle on a daily basis to transport clients safely within the community.

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.