Job Description

The Regional Partner Manager plays a key role in advancing Provider Partners' High Needs REACH ACO by developing, maintaining, and growing relationships with skilled nursing facilities, primary care providers, and community partners across the assigned region. This role focuses on driving engagement and alignment activities as well as identifying new opportunities that support our mission to improve quality of care, outcomes, and coordination for long-term care residents under the CMS ACO REACH model.

Key Responsibilities:

Other duties may be assigned as needed.
Serve as the primary relationship manager for SNFs, provider groups, and partner organizations in the assigned region. Plan and conduct monthly face-to-face engagement meetings with SNFs, provider groups, and other key stakeholders to review ACO participation and promote collaboration. Lead facility and provider onboarding, education, and provide ongoing support to ensure successful participation in the ACO High Needs program. Partner cross-functionally with Operations, Contracting, Marketing, and Partner Performance teams to execute regional growth initiatives. Support the development and execution of local engagement strategies that drive alignment and participation among providers and facilities. Facilitate communication and collaboration between facilities and PPCC's internal teams to ensure strong partnerships and consistent program understanding. Represent PPCC at regional conferences, trade shows, and community events to promote awareness and engagement. Work collaboratively with internal leadership to identify regional opportunities for growth, expansion, and performance improvement. Support facilities and providers in alignment into the ACO for their beneficiaries, ensuring compliance with CMS guidelines and program objectives. Maintain an expertise of ACO High Needs REACH model requirements, program performance metrics, and compliance parameters.

Qualifications:

Bachelor's degree in healthcare administration, business, or a related field (or equivalent experience). 3+ years of experience in field-based healthcare relationship management, business development, or account management. Direct experience in post-acute healthcare end markets, especially skilled nursing facilities. Strong knowledge of SNF operations, ACOs, or value-based care models.

Skills:

Excellent communication, presentation, and relationship-building skills. Ability to manage multiple priorities and stakeholders across a large geographic region. Highly responsive customer service attitude with the ability to deliver solutions. Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint) and CRM platforms (e.g., Salesforce). Must be self-motivated team player capable of working both independently and collaboratively.

Travel:

Approximately

50% regional travel (driving preferred)

required for facility visits, provider engagement meetings, community events, and industry conferences. * Car reimbursement provided