Job Description

Description:

At

Pathfinder Bank

, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home.


If you're looking for a

supportive environment

,

opportunities to learn

, and a chance to be part of something meaningful, this could be the perfect place for you.

Summary/Objectives

Customer and Employee support for all platforms in the E-Commerce Department with a focus on the ACH process as it relates to both origination and reception.

Essential Functions

Perform the daily post and balance of ACH transaction warehouse, completing reconciliations of all files received/sent. Specialize in ACH processing ensuring proper file delivery and timely processing with Third party Senders, Originators, and others who are affected by NACHA time restraints. Cross train all ACH functions to ensure coverages of Team. Oversee the distribution of daily incoming work to other specialists in the area. Recognize and identify processing problems and notify management when problems occur. Participate with the coordination of system upgrade testing, expansion of services, conversions and business continuity testing. Monitor and report deceased customer information to appropriate departments and make complete necessary changes in the core system. Work on special projects as identified/specified by management.

Requirements:
High School Graduate or equivalent Intermediate Computer Skills Strong Communication Skills Demonstrate Willingness to be a Team Player Excellent Customer Service Skills Ability to multi-task and prioritize * General knowledge of electronic banking processes