Job Description

Description:

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.

Zwicker & Associates is hiring Account Resolution Specialists to join our growing team.

We have multiple openings available and offer a comprehensive three-week paid onsite training program. Team members receive weekly pay, monthly performance bonuses, and the opportunity to earn uncapped incentives.

Start Date:

December 8, 2025

Compensation:

$17.00-$20.00 per hour, based on experience, plus uncapped bonus potential

Location:

2300 Litton Lane, Hebron, KY

Schedule:

Monday-Friday, 8:00 AM-7:00 PM (no weekends)

Work Arrangement:

Fully onsite for the first 90 days, with potential flexibility thereafter

This role is ideal for individuals who are motivated, detail-oriented, and eager to build a career in financial services while helping clients resolve outstanding accounts.

Responsibilities

Initiate and maintain contact with consumers to review past-due accounts, assess repayment ability, and present appropriate resolution options. Accurately document all interactions, update account statuses, and maintain current cardholder information within the system. Consistently achieve or surpass established performance targets, including daily, weekly, and monthly goals. Adhere to all company policies and procedures set forth by Zwicker & Associates, P.C. Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and applicable state consumer protection regulations. Perform additional responsibilities as needed to support team and business objectives.

Requirements:
Demonstrated proficiency in administrative tasks and professional phone etiquette Strong negotiation abilities with a focus on achieving positive outcomes Exceptional verbal and written communication skills Highly organized, goal-oriented, and driven to deliver results Skilled in sound judgment and effective decision-making Excellent active listening, interpersonal, and relationship-building capabilities Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing. Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.


Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.


Please review our Applicant Privacy Notice:


http://www.zwickerpc.com/job-applicant-privacy-notice/


Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.