Job Description

Job Summary:

The Collections Specialist will be responsible for managing a portfolio of client accounts, ensuring timely collection of outstanding payments, and maintaining positive client relationships. This role requires a balance of strong negotiation skills and excellent customer service to resolve issues and establish payment plans.

Responsibilities:

Contact clients via phone, email, or mail to follow up on past-due accounts. Negotiate payment plans and settlements with customers. Maintain accurate and detailed records of all collection activities and account statuses. Work with Accounting and operations to investigate and resolve discrepancies in billing and payments. Work independently to manage a large volume of delinquent accounts. Collaborate with the accounting and sales teams to streamline the collections process. Provide regular reports on collection activities and key performance indicators to management. Adhere to all relevant debt collection laws and regulations.

Qualifications:

Minimum 3-5 years of experience in collections or similar role Strong negotiation, persuasion, and communication skills. Excellent organizational skills and a high level of attention to detail. Proficiency with MS Office Suite (especially Excel) and Quickbooks. Ability to work independently and manage time effectively. Experience in customer service is a plus. Bachelor's degree in finance, business administration, or a related field is preferred.
Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance Paid time off
Experience:

Collection management: 3 years (Required)
Ability to Commute:

Lake Forest, CA 92630 (Required)
Ability to Relocate:

Lake Forest, CA 92630: Relocate before starting work (Required)
Work Location: In person