Job Description

Description:

About Us:

We are a locally owned, award-winning HVAC, Appliance, Refrigeration and Marine Repair company founded in 1992 with 4 locations in Boca Grande, Bonita Springs, Englewood, and Sarasota. With over 160 employees, we service the coast of Southwest Florida from Bradenton to Naples (Sarasota, Manatee, Charlotte, Lee, and Desoto counties) and take pride in our customer service and high-quality artisanship provided by our staff. We have NATE-certified technicians and are members of MACCA, FRACCA, and various local organizations and chambers. We focus on giving back to our local communities through local sponsorships, events, and volunteering and are 5-star accredited with the Better Business Bureau. Our leadership team is focused on creating a company culture that cares for its employees as much as we do for our customers. We boast 5-star ratings and reviews from both our customers and current employees.

This position plays a critical role in the financial health of the company as it is responsible for ensuring that all customer payments are applied timely and correct, and that all customer invoices are paid timely/ customer accounts are kept clean and current, and to ensure that all employees are paid accurately for their time.

Primary Job Functions:

Daily:

• Answer phones, enter call slips, and support co-workers as needed
• Assist walk-in customers with inquiries, and purchases
• Collections & Account Clean-Up as assigned/ develop plan

Weekly:

• Collections & Account Clean-Up (Marry/Over-Under Sweep \xe2\x80\x93 Once\\Week) as assigned/ develop plan

Monthly:

• Collections & Account Clean-Up as assigned/ develop plan
• Print, Vet, & Mail/E-Mail Statements monthly by 12th of each month
• Participate in Saturday Dispatch Rotation (Every 3rd Saturday)

*Will serve as back-up/fill-in for Service & Maintenance Dispatch as well as Billing as deemed necessary by management*

*NOTE* Understand that the above job description only depicts the initial, minimal expectation level. As our organization grows, and demand requires, additional job duties will be assigned.

EXCELLENT BENEFITS:

• 100% Employer Paid Health Insurance with an option for Health Savings Account
• Dental and Vision Insurance Options
• 401K after 90 days with Employer Match after 1 year
• Competitive Pay with the ability to have upward mobility in the position
• Company Truck and Phone
• Employee Discounts and Referral Programs
• Paid Holidays, Paid Sick Days, Paid Time Off
• Paid Training and Continuing Education
• Candidate is responsible for their own hand tools; however we offer a tool loan options and vendor discounts
• Employee Culture: Participation in Our Employee Events: Skeet Shooting, Various Luncheons, Annual Christmas Celebration and Thanksgiving Meal, and more
• A company that cares equally as much for their employees as we do for our customers; our entire staff wants to see you succeed in your career at Grande Aire Services

Requirements:

Skills & Specifications:

\xc2\xb7 Proficient in general office tasks such as filing, typing (minimum 40WPM) and have a minimum basic skill level in Outlook, Excel and Word.

\xc2\xb7 Ability to meet deadlines.

\xc2\xb7 Good communication skills with other customers and co-workers.

\xc2\xb7 Able to work as a member of a team.

\xc2\xb7 Attention to detail.

\xc2\xb7 Working knowledge of SamPro/TMS

\xc2\xb7 Data processing

\xc2\xb7 Excellent customer service skills and phone etiquette.

\xc2\xb7 Passionate and hardworking.

\xc2\xb7 Well organized professional with strong skills in prioritizing and multitasking.

\xc2\xb7 Able to work in a fast pace, stressful environment

PI208551858

Grande Aire