Job Description

Accounts Receivable Clerk

Grand Hotel Golf Resort & Spa, Autograph Collection

Step into an exciting career as an Accounts Receivable Clerk at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast.

Set amidst 550 acres of breathtaking natural beauty, the Grand blends Southern elegance with modern luxury, creating unforgettable experiences for guests from around the world. With over 175 years of storied history, this iconic resort stands as a symbol of hospitality, tradition, and excellence.



Join our dedicated Accounting team and play a vital role in supporting the financial operations that uphold this legacy. As part of the Grand's unwavering commitment to "hospitality with heart & soul," you'll help maintain the accuracy and integrity of our financial processes while supporting guest satisfaction and departmental success.

The Grand Life is calling--will you answer?

As an Accounts Receivable Clerk,

you will contribute directly to the financial heartbeat of the resort. In this role, you'll research, edit, and prepare accounts for direct billing, professionally collect outstanding balances, and ensure the accuracy of all accounts receivable records. Your keen attention to detail, strong organizational abilities, and commitment to excellent customer service will support seamless financial operations while collaborating closely with internal teams and guests.

Key Responsibilities

Customer Service & Inquiry Management:

Deliver exceptional service by promptly responding to accounts receivable inquiries, conducting accurate research, and ensuring timely follow-up.
+

Returned Checks & Chargebacks:

Manage returned checks and chargeback accounts by contacting customers to update information and resolve outstanding balances.
+

Direct Bill Processing:

Set up and process group and transient direct bill accounts within three days of event completion, ensuring accurate and efficient billing.
+

Account Reconciliation:

Clear "O" status accounts, reconciling discrepancies between the front desk and accounting teams.
+

Member Billing:

Process direct billing for golf, tennis, and pool members with precision and consistency.
+

Collections:

Actively participate in collections by conducting 10-day calls, writing collection letters, and maintaining organized documentation.
+

Pre-Con & Bill Reviews:

Attend pre-convention meetings and bill reviews as a representative of the accounting department, providing support and financial clarity.
+

Certificates & Rewards:

Issue and track HGA (Hotel Gift of Appreciation) and promotional certificates; process HGA points for transient and group guests.
+

Payment Posting:

Accurately post payments, reimbursements, rebates, and miscellaneous charges; maintain up-to-date records and pull paid accounts when needed.
+

Credit References:

Assist in calling credit references for direct billing approval and provide references as requests are received.
+

Process Support:

Work closely with the A/R Supervisor to communicate issues, improve processes, and support the financial success of the department.

Education & Experience

Associate's degree (A.A.) from a two-year college or technical school;

or

+ Two years of related experience and/or training;

or

+ Equivalent combination of education and experience.

Job Requirements

Physical Demands

Lift up to 10 pounds -- Occasional*
Walking -- Occasional*
General Office Environment

Work Environment

On-site, in a professional office setting within the resort.

Perks & Benefits

As a valued member of the PCH Hotels & Resorts family, you'll enjoy a comprehensive benefits package, including:

Health, Dental & Vision Coverage:

Multiple plan options tailored to your needs.

401(k) with Company Match:

Invest in your future with confidence.

Exclusive Marriott & PCH Discounts:

Enjoy savings on hotel stays, dining, golf, spa services, and retail--locally and globally.

Career Growth & Development:

Access to training, mentorship, and clear pathways for advancement within the company.

Join us at the Grand Hotel Golf Resort & Spa, where excellence is tradition and every day brings new opportunities to make an impact.

Be part of a team that delivers

hospitality with heart & soul

.

Apply today and step into The Grand Life!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.