Job Description

Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Responsible for administering and maintaining the telecommunications billing system for all of ETS, ensuring accuracy and timeliness in invoicing and financial reporting. Act as a primary liaison between end users and telecommunications service providers to address service and billing inquiries. Investigate and resolve billing discrepancies, process adjustments, and ensure compliance with internal financial controls. Prepare and deliver detailed financial reports and analysis to the Chief Financial Officer to support strategic decision-making.
Human Resource Contact: Jennifer Erickson /307-275-1460
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
Telecom Billing

• Manage and oversee the end-to-end telecom billing process to ensure timely and accurate monthly invoicing, consistently meeting critical deadlines.
• Apply advanced analytical skills and utilize complex data tools to reconcile and validate telecom charges, ensuring billing accuracy before final distribution.
• Maintain expert-level knowledge of the telecom billing system (ITFM), guiding and supporting users in system functionality, usage, and best practices.
• Serve as the primary point of contact for internal users, agency staff, and technical teams to resolve billing inquiries and system-related issues.
• Execute monthly billing processes, including job runs and system workflows, ensuring seamless integration with financial systems.
• Collaborate with customers to confirm accurate budget coding for automated payment interfaces and financial reporting.
• Act as the primary liaison with the ITFM vendor, managing issue resolution, system updates, user setups, and cost center maintenance.

Accounts Payable & Payment Processing:

• Prepare and process payment vouchers in compliance with State and ETS policies and procedures, exercising sound judgment in financial decision-making.
• Analyze monthly vendor invoices to identify new services, verify billing accuracy, and research discrepancies. Initiate and track billing disputes through resolution in coordination with vendors.
• Respond to vendor inquiries regarding payment status, ensuring timely and accurate communication.
• Research and resolve financial issues related to vendor payments, warrant status, and other accounts payable matters. Provide detailed analysis and guidance to staff and management on fiscal procedures as needed.
• Maintain and update a comprehensive accounts payable tracking spreadsheet for all monthly ETS invoices. Monitor invoice receipt and payment status to ensure adherence to the 45-day statutory payment requirement.
• Proactively contact vendors for missing invoices and ensure timely processing. Provide up-to-date accounts payable data and reporting to the Chief Financial Officer.

Administrative Duties:

• Generate and deliver detailed financial and statistical reports related to telecommunications for the Chief Financial Officer, requiring advanced data analysis and manipulation to ensure accuracy and clarity.
• Develop and provide complex ad hoc reports for internal and external stakeholders, tailored to specific requirements and delivered within established deadlines.
• Maintain and regularly update the telecommunications user mailing list to support accurate and efficient communication across the organization.

Qualifications
PREFERENCES:
Preference may be given to candidates that have experience in state government finance and accounting.
Preference may be given to candidates with strong analytical and technical skills in Excel, databases, and financial management systems.
Preference may be given to candidates that demonstrate the ability to lead process improvements, streamline billing workflows, and ensure compliance with internal controls.
Preference may be given to candidates that have a proven record of collaboration across departments and agencies, particularly in resolving billing and payment issues. Preference may be given to candidates who demonstrate excellent communication and customer service skills, to provide clear financial guidance, and build strong working relationships with agency staff and vendors.
KNOWLEDGE:

• Knowledge of State Personnel Rules and associated federal laws.
• Ability to independently judge priorities and sequence of work to meet deadlines, goals, and timelines.
• Strong customer service skills.
• Knowledge of general accounting and business principles.
• Knowledge of computer program applications, database applications, data management, and record keeping.
• Strong skills in written and oral communications.
• Ability to independently analyze data and resolve discrepancies.
• Strong knowledge in the use of Excel to build reports, spreadsheets, and balance fiscal data.
• Ability to establish goals and meet them in a timely manner.

MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Finance)
Experience:
0-3 years of progressive work experience (typically in Finance) with acquired knowledge at the level of a Senior Accountant
OR
Education & Experience Substitution:
4-6 years of progressive work experience (typically in Finance) with acquired knowledge at the level of a Senior Accountant
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typical office setting
NOTES:

• FLSA: Non-exempt
• Selected candidates must successfully pass a background check

Supplemental Information
077 - ETS Finance Division
Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
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Skills Required