Job Description

We're looking for a dynamic Client Account Manager who can drive that client experience at our marketing agency from start to finish. We help entrepreneurs grow through a structured 12-month coaching program that blends paid ads, sales optimization, lead generation, and hands-on support.

In this role, you'll serve as the main point of contact for clients, leading monthly coaching calls, supporting day-to-day communication needs, and helping clients implement the systems that generate real results.

Who We're Looking For

You'll excel in this role if you are:

A confident communicator with a coaching mindset Empathetic and supportive, yet firm when needed Highly organized with excellent follow-through Calm, solution-focused, and composed with challenging clients Skilled at managing multiple clients and moving parts Excited to work closely with leadership in a growing agency Located in

Utah County

and open to occasional in-person collaboration at

Kiln in Provo

Bonus (Not Required):

Sales experience Digital marketing or paid ads experience Prior client success, account management, or coaching background Experience working with entrepreneurs or small businesses

Why Join Us

$40,000 starting salary

Clear opportunities for growth as our agency expands

Hybrid role

-- mostly remote with periodic in-office collaboration at Kiln Provo

Must be located in Utah County

Work closely with leadership in a rapidly growing agency Learn cutting-edge

digital advertising techniques

that can be applied to any business Gain hands-on experience in marketing, funnels, PPC, and performance systems

What You'll DoLead Monthly Coaching Calls

Run monthly strategy and accountability calls Guide clients through the coaching program and their next steps Review key metrics and help clients understand their performance Coach clients on sales processes, scripts, and lead handling

Deliver a Great Client Experience

Respond to all communication within 24 hours Provide clear follow-up notes and action items after each call Build supportive, trust-based client relationships

Keep Clients on Track

Coordinate tasks with assistants and team members Monitor client progress and flag risks early Support clients in activating long-term tools and subscriptions

Solve Problems Before They Escalate

Handle client challenges professionally Reduce escalations to leadership

What Success Looks Like

A successful Client Success Manager demonstrates these behaviors daily:

Runs clear, structured coaching calls

that guide clients and create momentum

Responds promptly

to all client communication and follows up with actionable next steps

Keeps clients accountable

by tracking tasks, deadlines, and program milestones

Prepares thoroughly

by reviewing key data and dashboards before each call

Coordinates effectively

with assistants, freelancers, and team members to ensure deliverables are completed

Solves client issues proactively

, addressing concerns before they escalate

Maintains organization

in CRM, project management tools, and internal processes

Builds strong relationships

by providing consistent guidance, support, and clarity

Ready to Apply?

If you want a role where your coaching, communication, and leadership directly shape client outcomes -- and where you can grow quickly inside a high-performing, fast-moving team -- we'd love to hear from you.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Work Location: Remote