Madison Collins Stephens Agency is seeking a proactive, licensed Account Manager who thrives at the intersection of sales and service. In this role, youll manage existing personal and commercial lines clients while cross-selling, rounding out coverages, and writing new business.
A confident, customer-service-oriented personality and positive attitude are non-negotiable. If you're a motivated self-starter who excels in a high-volume environment and enjoys building strong client relationships, wed love to meet you.
Salary Range: $50,000.00 - $80,000.00 per year
Benefits
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Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Hands on Training
Parental Leave
Disability Insurance
Life Insurance
Career Growth Opportunities
Requirements
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Job Requirements
Active Property & Casualty (P&C) insurance license required.
Minimum of 2 years of experience working in an insurance agency setting (personal and/or commercial lines).
Bachelors degree preferred, but not required; equivalent professional experience will be considered.
Strong knowledge of insurance coverages, carriers, and agency management systems.
Excellent communication, organization, and customer service skills.
Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proficient with Microsoft Office Suite and comfortable learning new technology and software systems.
Positive, proactive, and team-oriented attitude with a commitment to client satisfaction.
Responsibilities
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Key Responsibilities
Manage and service a designated book of personal and commercial lines accounts, ensuring timely renewals, policy changes, and client satisfaction.
Respond promptly and professionally to client inquiries, providing coverage recommendations, policy information, and assistance with claims.
Proactively identify cross-sell and account rounding opportunities to strengthen client relationships and enhance coverage protection.
Prepare quotes, proposals, and renewal documents in coordination with carriers and internal team members.
Collaborate with producers, carriers, and internal departments to ensure a smooth client experience and accurate policy processing.
Maintain thorough documentation of client interactions, policy changes, and coverage discussions within the agency management system.
Stay current on carrier products, underwriting guidelines, and industry trends to provide informed recommendations to clients.
Support agency growth initiatives by assisting with marketing, retention, and referral efforts.
* Uphold agency standards for professionalism, ethics, and customer service in every client interaction.
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