Job Description

: Account Manager - Apparel & Promotional Products

Client specializes in designing and supplying apparel and branded products to resort, retail, and corporate markets. Our dynamic team thrives on collaboration, energy, and a shared commitment to excellence. Our clients include iconic names like Walt Disney World, Vail Resorts, Dollywood, Seattle Space Needle, The Buckle, Urban Outfitters, and Northwestern Mutual, to name just a few.

At Client, our core values shape everything we do:

Energy

: We infuse a unique, memorable buzz into our work and products.

Genuinely Care

: We deeply care for our team, customers, company, and bottom line.

Start with Yes

: We approach challenges with open-mindedness and a proactive mindset.

Own It

: We take pride in our commitments and resolve issues transparently.

Continuously Improve

: We always seek to learn, grow, and enhance our work.

Forge New Territory

: We explore new opportunities and push boundaries.

Steal the Hearts of Customers

: We delight our customers with speed, creativity, and personalized service, leaving a legacy of excellence.

About the Role

The role will play a pivotal role in ensuring customer success and satisfaction by processing & overseeing customer orders and ensuring on time deliveries. This role is perfect for someone who thrives in a fast-paced environment and takes pride in managing client relationships and has a strong attention to detail.

Key Responsibilities: Account Management

Order Management

Genuinely Care for your customers by owning every order under your belt, and manage the process from beginning to end, minutely managing all deadlines and commitments Act as main liaison between all internal departments, outside vendors, salesperson, and client on open orders Work with inside team and outside vendors as needed to ensure orders ship on time.

Client Relationship Management

Build and maintain strong, genuine relationships with clients by understanding their unique needs and providing tailored solutions that leave a memorable impact (Steal the Hearts of Customers). Proactively communicate and engage with clients, creating a partnership built on trust and enthusiasm (Genuinely Care).

Customer Engagement and Problem Solving

Serve as a dedicated resource to clients, responding quickly and effectively to their needs, concerns, and inquiries.

Collaboration and Creativity

Collaborate with sales team, other account managers, and design teams to bring unique, fashion-forward products to clients. Partner with operations and customer service teams to deliver a seamless and exceptional client experience.

Performance Tracking and Improvement

Monitor and analyze sales metrics to inform decisions, continuously improving processes and outcomes (Continuously Improve). Report regularly to leadership, showcasing accountability and a results-driven mindset.

Qualifications

Proven experience in account management or sales, preferably within the apparel or promotional products industry. Exceptional communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Familiarity with CRM software and Microsoft Office Suite. A proactive and innovative approach to problem-solving, embodying our "Start with Yes" ethos.

Desired Skills

Experience in the promotional products or apparel industry. Ability to anticipate client needs and provide creative, customized solutions. Enthusiasm for building relationships and delivering value-driven results.
Job Type: Full-time

Work Location: In person