Job Description

Commercial Accounts Manager

Purpose :To function as the primary contact to a commercial landscape & snow client base. Build long-term relationships that foster satisfaction, retention, and ancillary sales. Clearly provide service and project details to production for seamless execution.

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Division: Account Management & Sales

Reports to: Senior Account Manager. ________________________________________________________________________________ Responsibilities & Duties

Client Satisfaction: Developing and maintaining long-term relationships with assigned clients. Performing site walkthroughs with clients to ensure quality and service expectations are met. Facilitating the resolution of client concerns to ensure contract renewal. Client communication green and snow seasons to include during winter events. Sales & Financial Proactively discussing site enhancement ideas to clients and working directly with senior account manager to provide proposals. Generating referrals from existing clients and passing them to the Business Development team for follow-up. Developing accurate enhancement estimates for existing clients, with assistance from Senior Account Manager, maintaining acceptable gross margins that support the division's financial goals. Job costing Production Pre-season and periodic Site walkthroughs with Division Managers & Crew Leaders Small enhancement project management Prepare operational ticket notes, site maps, and project plans
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Quality control: Following protocol to provide feedback to production team to ensure quality related issues are addressed.

Other duties as assigned

Job Type: Full-time

Pay: $49,000.00 - $74,000.00 per year

Benefits:

401(k) matching Employee assistance program Life insurance Parental leave
Ability to Commute:

Derry, NH 03038 (Preferred)
Ability to Relocate:

Derry, NH 03038: Relocate before starting work (Required)
Work Location: In person