Job Description

Account Manager, Commercial Grounds Management

Location:

Wilmington, NC

Team:

Commercial Grounds Management (CGM)

Reports to:

Branch Manager

Role Summary

The Account Manager drives retention, enhancement sales, and new CGM revenue while serving as the day-to-day field partner for assigned clients. You'll translate customer expectations into clear production plans, coordinate resources across departments, and ensure safe, consistent, high-quality service delivery. This role blends client service, sales, planning, and operational leadership.

Key Responsibilities

Client Service & Sales

Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks. Own customer retention across your portfolio; address issues quickly and close the loop. Meet or exceed monthly

enhancement sales

goals, act as the

enhancement lead

for your sites from scoping through closeout. Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals. Build relationships with property managers, contractors, and subcontractors to support growth.

Operations & Production

Convert client expectations into actionable work plans and service notes for production teams. Partner with Production Managers/Account Managers to deliver a

consistent product

across branches. Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements. Coordinate cross-functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed. Safely operate company vehicles, model safe work practices. Support winter operations (e.g., snow/ice response) per branch plan.

Management, Planning & Admin

Stay current on green-industry best practices, products, and regulatory requirements. Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed). Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files. Forecast labor/material needs with branch leadership; help balance route density and productivity. Monitor subcontractor performance and compliance where applicable.

Physical & Work Environment

Field-based with regular site travel; exposure to seasonal weather. Ability to lift/push/pull up to 50 lbs; frequent walking, bending, stooping; standing for extended periods.

Compensation & Benefits

Competitive base salary + incentive plan tied to retention and enhancement sales. Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role-dependent), phone/laptop, and training/certification support.

Growth & Career Mobility

As we continue to grow as a company, all positions carry significant opportunities for advancement--provided the candidate meets the proper qualifications and demonstrates an ambitious work ethic.



If this role isn't the right fit, please explore additional opportunities with branches across the southeast in North Carolina, South Carolina, and North Florida.

Equal Employment Opportunity Statement

Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.








Required Skills

Qualifications

3+ years in commercial landscape maintenance, account management, or related service operations. Proven record of client retention and enhancement/upsell success. Working knowledge of turf, horticulture, irrigation, seasonal color, and common CGM scopes. Strong planning, communication, and problem-solving skills; leads through influence. Proficiency with email/CRM, estimating, and mobile work-order tools. Valid driver's license with acceptable MVR; ability to pass company screenings.

Preferred

Associate/Bachelor's in Horticulture, Turf, Landscape Management, or related field (or equivalent experience). Pesticide and/or irrigation certifications (or ability to obtain). * Snow/ice management experience.