Job Description

Job Summary

We are seeking a dynamic and results-driven Account Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and delivering tailored solutions that meet client needs. This role requires a strategic thinker with excellent communication skills particularly in B2B environments. The Account Manager will play a pivotal role in driving revenue growth through effective account management and business development initiatives.

Functional Botanicals - We are a pioneering company at the crossroads of luxury, sustainability, and innovation. We partner with luxury hotels, spas, and natural skincare lines to deliver exceptional, sustainable amenities. We also offer a white-glove private label program. We customize scents, packaging, and embossing, turning everyday essentials into signature brand expressions. Proudly women-owned and operated, we bring luxury and purpose to everyday experiences.

Purpose:

Point of contact for new and established clients for invoicing, general product info, sales, purchasing agreements, and POs. Distribute selling information to help facilitate the wholesale and private label order process. Gateway to directing opportunities and prospects. Ensuring orders are delivered to customers on time.

Objective:

Receive orders and inquiries, delegate inquiries to the appropriate point of contact, and start executing the order. Establish and maintain relationships with prospective and active clients to meet revenue goals and maintain customer satisfaction metrics. Facilitate daily shipments of orders as inventory becomes available.

Track

and manage new client opportunities promptly, including follow-through with clients.

Same-day response within business hours. Follow up within five business days if there is no response for the assigned accounts. Increase in revenue, wholesale and private label reorders, and new wholesale accounts revenue by 10% starting 3/1/26 Accurately identifying where each opportunity needs to be monetized, who is the appropriate representative for this client, and how to leverage the most opportunities. All incoming contacts have been logged and assigned in NetSuite. Uses Trello to log all communications with clients and manage orders Have biweekly reports to Four Seasons ready and accurate, and a monthly COGS report is prepared by the 10th of the following month. Inventory is accurately accounted for monthly. Systems have improved, and there is more transparency in administrative operations.

Skills:

Experience with accounting software, QuickBooks, or NetSuite Strong written and verbal skills The ability to provide professional and efficient customer service Able to create and maintain organizational systems Able to use Google Suites, Slack, Excel, and general office software Able to work independently and together as a team

Additional skills

Experience with Netsuite, shopify, Trello and Canva Background in sales or marketing Experience with logistics, international shipping, and receiving.

Duties and Tasks:

Intake of customer data - Purchasing Agreement, POs or emailed orders Transfer of customer data into MRP Netsuite, Trello, and Drive for Procurement (data entry) Communication with the art department about the clients' needs and manufacturing needs Production planning with other departments Client relations and order processing Collaborate with the operations team to execute Logistics for shipping and receiving. Do reporting for COGS and open orders for corporate accounts General sales. Reach out and communicate with existing clients to secure reorders, introduce new products, gather client feedback, and generate additional revenue by identifying new opportunities.

Production Planning

Start Project Process, Trello Creating CO's MRP (NETSUITE Scheduling COs as MOs Linking COs to MO Assisting with forecasting

Wholesale account management

Answer the office phone and messages Responding to Inquiries Allocating to the proper salesperson if not wholesale Responding with sales collateral Follow-up regarding inquiries Receiving Orders and PO Invoicing Taking Payments Receiving Payments for Net Accounts Managing Samples Sending Samples and logging tracking information into trello Logging with Trello if translation has procurement needs or additional support from operations Communicating with potential customers and sales representatives Customer Relations General sales General Sales Systematically reaching out to existing clients for Reorders Feedback Introduce new products Get introductions to other departments for additional revenue opportunities. Upsell orders if possible by sharing new sales information.

Private Label Accounts

Setting Up Private Label Accounts W9 ACH forms Accounting set-up form Filling out a purchase agreement Invoicing Taking Payments Client Relations Creating a Google drive folder for assets and documents

Customer Relations

Communicating with new and existing wholesale accounts Communicating with the PL Client regarding Account set-up forms Invoicing and payment

Managing Samples

Sending Samples Logging via Trello Communicating with potential customers and sales representatives Customer Relations

Reporting

Maintaining MRP to be able to create the following reports Four Seasons open order report COGS report Account receivable

Company Goals -

Win $1,000,000 Capital Raise by Q1-2026

Invest in a 3-year marketing spend to attend hospitality trade events to procure more corporate contracts with Luxury hotel groups. To land 4-6 contracts per year

Build an online sales platform and presence for D2C.

Develop and roll out new products for lateral growth with established accounts. Q2-2026

2027- Launch D2C campaign focusing on luxury clean beauty markets.

Company healthcare by 2027

Pay: - Starting $23 an hour

- 32 hours of paid vacation per year

- 32 hours of sick pay per year

Starting at $21 an hour for a 2-week Trial Period, 3-month runway to $23 an hour

With the opportunity to work up to $25, a 12-month runway, yearly raise.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Employee discount Flexible schedule Paid time off
Work Location: In person