Job Description

Position Location

Fort Collins, CO

Work Location

Position is fully in-office/in-person

Research Professional Position

No

Posting Number

202501321AP

Position Type

Admin Professional/ Research Professional

Classification Title

Technical/Support II

Number of Vacancies

1

Work Hours/Week

40

Proposed Annual Salary Range

The full-time, 12-month (52 weeks) salary is $40,000 - $44,000; Salary is commensurate with experience and qualifications. This full-time salary will be adjusted based upon working an academic year schedule of approximately 31 weeks.

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here.

Explore the additional perks of working at

CSU

here

.

For the total value of

CSU

benefits in addition to wages, use our compensation calculator

.

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on

10/05/2025

Description of Work Unit

Student Access Center

The Student Access Center at the CSU Health Network takes a proactive approach to ensure patient eligibility and form requirements are met prior to arriving for an appointment and that needs of the patient are discussed to determine what type of appointment is necessary and which provider the patient should be assigned. The Connect to Health Network department (C2HND) utilizes the triage process to determine if the patient needs to be seen immediately or can be given a scheduled appointment. C2HND answers a wide range of questions as they pertain to insurance and the waiver process, service costs and billing, release for immunizations records and receiving records. C2HND provides services between the hours of 8:00 am - 5:00 pm Monday-Friday, providing attractive work schedules for staff.

CSU

Health Network

The CSU Health Network (CSUHN) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success. For more information about the CSU Health Network at Colorado State University, see

https://health.colostate.edu/

Division of Student Affairs

The Division of Student Affairs fosters a welcoming and sustainable campus community that supports students and staff holistically. We collaborate across the University to inspire and empower students to be active learners inside and outside the classroom, successful graduates, and engaged global citizens. We support student success through an array of services and resources including housing, dining, recreation, student government, student organizations, as well as legal, career, health, well-being, belonging, and crisis services. The Division employs 900 career staff, 2,000 student and hourly staff, and manages a budget of over $250 million.

Why work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!"



We are looking to add individuals to our team who have the following characteristics:Confidence - they expect success in what they do Compassion - they have genuine care and concern for others Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others Integrity - they are honest, and others trust them Responsibility - they take ownership of decisions and actions

Our Investment in You

Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.



These CSU resources help with many aspects of your life - financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.



Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

Paid time off at 24 vacation days, annual leave (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent (FTE) Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more Robust Employee Assistance Program (EAP) and Well-Being Hub for your overall well-being Discounted staff memberships in campus recreation center FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program Tuition Scholarships up to 50% off resident, regular on-campus tuition for eligible family members FREE employee growth opportunity through CSU training and development opportunities After-school programs and summer camps for kids Community Discounts FREE MAX transit use with CSU identification
For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at

https://hr.colostate.edu/well-being-hub/

and our Benefits programs for Administrative Professional employees:

https://hr.colostate.edu/current-employees/benefits/afap/

.

Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University's Defined Contribution Plan (DCP) or the Public Employee's Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match. For more information, visit:

https://hr.colostate.edu/current-employees/benefits/afap/retirement/

.

Top Public Research University

Colorado State University is one of the nation's top public research universities and an institution on the rise. In the last decade, CSU has:Produced record enrollment Built on all-time highs in student success and support Delivered groundbreaking research driven by a highly productive faculty Revitalized campus through a transformational building campaign Shaped an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent

Campus Culture

Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. We create an environment that welcomes, values, and affirms all members of our community, including various skills, ideas, talents, and contributions. We are responsible, individually and collectively, to give of our time, talents, and resources to promote the well-being of each other and the development of our local, regional, and global communities.

Tobacco and Smoke-Free

Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Live in Fort Collins

Fort Collins has been home to CSU since the University's inception in 1870. It is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, 60 miles from Denver. The strong local economy is noted particularly for a broad range of outdoor activities and a thriving arts and entertainment industry.

Position Summary

The Access Center Specialist will serve as the first point of contact for patient access to the CSU Health Network. This role will discuss the concerns of the patient and appoint appropriately. This position will release confidential information following state and federal regulations and HIPAA guidelines; filter questions and take a proactive approach to ensuring the patients eligibility and forms requirements are met prior to arriving for their appointment. The position answers a wide range of questions as they pertain to medical insurance, medical insurance waiver process, billing, cost of service, release for medical records, and receiving records.



This position works full-time (40 hours per week) during the academic year (approximately 31 weeks), and does not work during CSU scheduled breaks (fall, winter, spring, and summer). This position may voluntarily work additional hours to cover shifts for employees who are absent or on leave, as requested by management, not to exceed 40 hours per week.



The full-time, 12-month (52 weeks) salary is $40,000 - $44,000. The salary is commensurate with experience, and qualifications. This full-time salary will be adjusted based upon working an academic year schedule of approximately 31 weeks.



This position reports directly to the Manager of the Student Access Center.

Required Job Qualifications

Education

High School Diploma, or General Education Development (GED)

Experience

One year of clerical experience One year of medical records experience

Preferred Job Qualifications

Education

Bachelor's or Advanced Degree in a related field preferred, but not required.

Experience, Knowledge, Skills, Abilities and Other Characteristics

Experience providing customer service and/or call center support in a medical setting Professional written communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess a professional and friendly attitude and be able to quickly develop a rapport with students over the phone Ability to learn and navigate new software quickly Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement

Essential Duties

Job Duty Category

Call Management and Customer Service

Duty/Responsibility

Receive direct or transferred inbound calls from patients Place outbound follow-up calls to patients to verify appointments and provide information and/ or solutions Answer multiple phone lines using electronic scheduling software Route escalated questions to appropriate personnel/department Determine patient eligibility for services Provide information on the insurance waiver process Assist patients with access issues and/or escalate to management as appropriate Determine chief medical complaint after hearing multiple symptoms Answer questions about: + medical services
+ insurance billing
+ cost of medical services
+ general medical questions
Process immunization requests and route accordingly Develop and modify procedures for assessing specific patient needs and degree of urgency in order for front-line staff to direct patient(s) to appropriate clinics/departments and to ensure that complete medical information is available to relevant healthcare provider Participate in quality improvement initiatives to enhance the quality of position processes and programs

Percentage Of Time

70%

Job Duty Category

Medical Provider Liaison

Duty/Responsibility

Store and retrieve medical information and distributes copies of medical information to appropriate campus and off-campus medical staff Determine patient eligibility for services Ensure patient eligibility form requirements are met prior to arriving for their appointment Determine through the triage process if the patient needs to be seen immediately or can be appointed into a time slot Uncover the needs of the patient and determine what type of appointment is necessary and which provider to assign to the patient Inform medical staff of problems and/or deficiencies

Percentage Of Time

30%


Application Details

Special Instructions to Applicants

CSU is committed to full inclusion of qualified individuals. Applicants needing assistance to submit application materials may contact Tammy Roehrich at Tammy.Roehrich@colostate.edu.



Complete applications must include:Cover Letter Resume Contact information for three professional references. References will not be contacted without prior notification of candidates.
The posting is open until filled. For full consideration, complete applications must be received by 11:59 pm Mountain Time on Sunday, October 5, 2025.



Applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.



Application materials will be held in confidence by the Search Committee through semi-finalist interviews. Confidentiality of application materials detaches at the point where a candidate accepts participation in a finalist interview. At that time, redacted application materials are shared with campus stakeholders when invited to participate and give feedback to the Search Committee.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Special Requirements/Other

Search Contact

Tammy Roehrich, tammy.roehrich@colostate.edu

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.