Job Description

For over 70 years, Thunderbird has prepared students to be global leaders and committed global citizens. Thunderbird was recently recognized as the #1 school for International Trade, and is part of the most innovative university in the country. Thunderbird\xe2\x80\x99s Student Success team is dedicated to serving our students through comprehensive services in the areas of academic advising, student engagement, and career coaching in order to put our students on a path to successful global citizenship. Our team serves a diverse student body from our new global headquarters in downtown Phoenix.

The Academic Success Advisor at Thunderbird School of Global Management acts as a highly skilled resource in promoting student retention, success, and graduation for students pursuing a degree in global management. Works collaboratively and collegially with domestic and international students at Thunderbird to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies. Reports directly to the Assistant Director, Academic Advising, to facilitate meaningful interactions with students, focused on academic success.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.
Job Family
Advising & Admissions
Department Name
TSGM Academic
Full-Time/Part-Time
Full-Time
VP Code
VP/EXEC VICE PROV DPC
Scope of Search
Open
Grant Funded Position
This is not a grant funded position and is not contingent on future grant funding.
Salary Range
$49,000 - $52,500 per year; DOE
Close Date
27-April-2023
Category
02
Essential Duties

• Advises students on academic options for Thunderbird\xe2\x80\x99s 16 concentration programs including, but not limited to: degrees, tutoring, counseling, career services, extracurricular activities, global consulting project(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student\'s goals, interests, and skills.
• Proactively monitors student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students.
• Collaborates and partners with Academic Advisors across the university.
• Provides individual and group academic advising and interacts with students in support of academic success.
• Works closely and collaboratively with students, faculty, and staff to support academic success.
• As required, acts as a representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Coordinates Academic Success programs and activities to promote retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
• Manages escalated issues from both internal and external constituencies. Escalates/redirects urgent or conflicting requests after attempting resolution.
• Acts as a leader to coordinate academic success programs or advising policy development and implementation.
• Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
• Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends.
• Coordinates academic success program or advising policy development and implementation.
• Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
• Maintains an openness to new tools utilized across the University to aid in student success and service excellence.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.

Minimum Qualifications
Bachelor\xe2\x80\x99s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications

• Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies for diverse student body
• Experience providing academic services to domestic and international graduate students
• Experience in using cross-cultural skills
• Ability to demonstrate sensitivity to needs of a diverse student population.
• Experience in developing, evaluating and administering advising policies and procedures.
• Experience in using problem-solving skills and adept at navigating complex environments
• Ability to take initiative and set priorities, while being flexible.
• Ability to manage projects by engaging peers and/or students to complete project goals.
• Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
• Ability to develop action plans to meet goals; establishes milestones and timetables. Documents activities and tracks progress.
• Experience in preparing detailed documents, proposals, reports, and/or related materials.
• Ability to provide analysis of data for identification of trends.
• Ability to rapidly master the essential new technology, practices, policies and methods.
• Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time, and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Clearly communicate to perform essential functions of the job.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement
The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem\xe2\x80\x90solvers from around the globe. From our world\xe2\x80\x90renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes diversity and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation\'s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU\xe2\x80\x99s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance \xe2\x80\x93 For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

All applicants must be eligible to work in the United States; ASU and Thunderbird will not provide sponsorship for employment.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of \xe2\x80\x9cequivalent combination\xe2\x80\x9d in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor\xe2\x80\x99s degree is equal to four years of experience.