Job Description

If you are passionate about helping people and want to make a difference this is the opportunity for you! We are seeking compassionate, motivated, technologically comfortable, and enthusiastic individuals to join our team as 988 Phone Counselors.

Job Summary:

As part of the 988/National Suicide & Crisis Prevention Lifeline, Long Island Crisis Center Counselors are responsible for providing supportive listening; performing crisis/suicide intervention services, basic needs and safety assessments and providing information and referrals.

Duties/Responsibilities:

Answer 988 calls during set hours with patience, respect and empathy Provide crisis intervention, suicide prevention support, brief supportive counseling and referrals to callers Timely and accurate documentation of calls in database Notify supervisors in the case of any calls needing immediate intervention Attend meetings on a monthly or as-needed basis
Skills/Requirements:

Excellent verbal and written communication skills Ability to multi-task: handle crisis calls and look up referrals simultaneously Technologically proficient; able to operate Agency's online database and cloud-based phone system Ability to remain non-judgmental and provide non-directive, empathetic counseling to callers across a wide variety of topics and needs Must have reliable computer/internet access and a secure, confidential and quiet workspace
Education and Experience:

Bachelor's degree in Psychology, Social Work, Human Services or related field. LMSW a plus
Schedule:

Flexible shifts including days, evenings, weekends and overnights for 10-15 hours per week This is a remote position but the ideal candidate would be available to come to our office in Bellmore for occasional trainings/meetings
Benefits and Salary:

Salary Range: $ 22-24/hour

after training

. Counselors will receive paid training related to crisis intervention, active listening skills, suicide prevention practices and utilization of Agency resources to match callers with needed information.

Training is paid at $17.00/hour

. Supportive working environment with opportunity for advancement
Job Type: Part-time

Pay: $17.00 - $24.00 per hour

Benefits:

401(k) Flexible schedule
Education:

Bachelor's (Required)
Work Location: Hybrid remote in Bellmore, NY 11710