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Oral Care Custom Solutions Service Leader

Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it\xe2\x80\x99s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You\xe2\x80\x99ll Make in this Role
As a Custom Solutions Service Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leads cross-functional technical/clinical team delivering a world class customer experience
• Implements processes and policies to support customers in multiple geographies
• Leading the end-to-end customer experience for Oral Care digital workflow solutions
• Determines strategies to improve service and customer satisfaction
• Supports business performance goals

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor\xe2\x80\x99s Degree complete and verified (prior to start)
• Ten (10) years of experience in customer service and/or business operations management
• Three (3) years of experience in the integration of technical/clinical customer requirements into internal work processes
• Experience in the Oral Care industry
• Ability to communicate in written and spoken English

Additional qualifications that could help you succeed even further in this role include:

• Expert knowledge and experience in organizational effectiveness and operations management implementing best practices, ideally in a program-based, service-based, or custom business
• Demonstrated ability to manage complex operations
• Comfortable with Oral Care digital technologies
• Bachelor\xe2\x80\x99s degree in Accounting, Finance, Business, Marketing, or Operations
• Master\xe2\x80\x99s degree
• Comprehensive knowledge of the external market
• Excellent interpersonal skills and a collaborative management style
• Excellent communication skills both verbal and written
• Oral Care industry experience\xe2\x80\x94especially digital workflows
• Budget development/finance and oversight experience
• Excels at operating in a fast pace, community environment
• Ability to challenge and debate issues of importance to the organization
• Persuasive with details and facts
• Delegates responsibilities effectively
• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility

Work location: Hybrid Eligible Job Duties allow for some remote work but require travel to 3M Oral Care Office 3-5 days per month (as needed).

Travel: May include up to 15% domestic/international customer meeting travel
Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being
3M offers many programs to help you live your best life \xe2\x80\x93 both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting
Learn more about 3M\xe2\x80\x99s creative solutions to the world\xe2\x80\x99s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M\xe2\x80\x99s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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