Job Description

We are looking for a team player who can multi-task in a busy environment. As a Driver Support team member, your primary role is to direct and assist our drivers in executing their daily job assignments. Previous experience with tractor trailer operations is preferred.

This is a 2nd shift position. Days are Wednesday-Saturday. Hours are 2pm to 12:30am(10 hour shift)

Driver Support:

Respond to incoming calls and provide excellent customer service to our drivers.

Compliance:

Ensure compliance with DOT regulations and company policy.

Liaison:

Act as the liaison between drivers and other departments as needed, maintaining effective communication.

Driver Relationships:

Assist in maintaining effective relationships between the drivers and the driver support team.

Fleet Operations:

Handle daily fleet operations, driver questions, maintenance issues, and complaints, providing top-notch driver support.

Additional Assignments:

Perform additional assignments as directed by the supervisor.

Breakdowns:

Assist drivers during equipment breakdowns, ensuring smooth operations and driver support.
Qualifications:

Driver Support:

Demonstrate a strong commitment to customer service and driver support.

Communication Skills:

Excellent verbal and written communication skills.

Organizational Skills:

Strong organizational skills with the ability to prioritize workload in a fast-paced environment.

Technical Proficiency:

Proficient with or able to quickly learn dispatch and recordkeeping systems.

Leadership:

Solid leadership skills to ensure drivers comply with directions and assignments.

Problem-Solving:

Strong problem-solving and decision-making skills.
Experience:

Dispatching:

1-2 years of dispatching experience preferred.

Technical Skills:

Proficient in Microsoft Word and Excel.

Tractor Trailer Operations:

Previous experience with tractor trailer operations preferred.
Join our team and be a vital part of our driver support system, providing exceptional customer service and support to our drivers every day.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person