Job Description

: Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.



As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.



Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.



Do you have a:

HEART FOR PEOPLE... commitment to provide superior Customer Service?

HEAD FOR BUSINESS... a strong sense of how what you do affects Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail?



We are looking for:

an associate degree or a year of related experience / training strong customer service and interpersonal skills strong written and verbal communication skills ability to work independently; a strong eye for detail


What is the work?

Store Lead Operations / Training:

Carries out supervisory responsibilities in absence of Leader Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution May assist with work schedules for department

- Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well

Performs Cross Functional duties frequently


Customer Service / Sales:

Provides / coaches on superior customer service Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively


Food Safety / Sanitation:

Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs Properly operates and maintains all equipment


What is your background?

Minimum age 18 (mandatory) Associate degree or equivalent from two-year college or technical school; or 6+ months of related experience and / or training, or Combination of equivalent education / training Completion of Company Orientation and Safety Training


Do you have what it takes to be a fit as an H-E-B Cross-Functional Lead?

Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment Knowledge of computer systems (Symbol, ACR, label machine) Strong planning and organizing skills Strong customer service and interpersonal skills Verbal / written communication and reading skills Ability to write routine reports and correspondence Ability to speak effectively to Partners and customers Ability to adapt to performing a wide range of duties across multiple departments Ability to work well independently Strong eye for detail


Can you...

Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with Customers, staying attentive to their needs Work flexible schedules Perform the following, based on your Department


Bakery:

Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs*



Dairy / Frozen / Grocery / Market:

Constantly reach at waist, grasp
Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noise DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs*
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs*
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs*
MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs*



Deli:

Constantly reach at waist, grasp
Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs*



Cosmetics / Drugstore / General Merchandise:

Constantly reach at waist, grasp
Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions, loud noise, ambient temperatures COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs*
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs*
GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs*



Floral:

Constantly reach at waist, grasp
Frequently stand, walk Frequently be exposed to cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs*



Gas Station:

Constantly sit, reach at waist
Frequently grasp Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs*



Produce:

Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps
Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements Occasionally stand, bend, crouch, kneel, stair climb Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs*



Seafood:

Constantly reach at waist
Frequently stand, walk, pivot, push / pull with arms, grasp Frequently be exposed to wet and cold Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion Occasionally be exposed to hot conditions, loud noise, ambient temperatures Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs*



Service:

Constantly stand, walk, reach at waist, grasp
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs*



Shelf Edge:

Constantly reach at waist, grasp
Frequently stand, walk Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs*



While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day


It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.



07-2020