Plymouth Rock Assurance
The Boston based Home Product team is seeking a self motivated and creative intern with a strong desire to leverage their analytical skills to help solve practical business problems. Responsibilities Gain valuable business knowledge in a fast paced insurance industry…
Our Product Team is seeking an Actuarial Intern to work on projects that support the development of the company's product features, pricing and competitive position. He/she will work on the team that operationalizes new rating plans, underwriting guidelines, process improvements,…
The Customer Experience (CX) Program Director is responsible for leading the vision, strategy, and execution of customer insights initiatives across the organization. This role synthesizes data from multiple sources to drive actionable outcomes, foster a customer centric culture, and enhance…
We are seeking a visionary Head of Artificial Intelligence to drive new strategic AI initiatives across Plymouth Rock. In this leadership role, you will conceive and help oversee AI initiatives across the organization, collaborating with cross functional teams to deliver…
The Total Loss Unit within our Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claim Representative processes payments and is responsible for the documentation of assigned claims as well…
The Managing Attorney will be responsible for directing our House Counsel Offices in support of our Massachusetts and Connecticut litigation activities. He/She will balance managerial functions with the handling of a small caseload/back up support on pending cases. The Managing…
The Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages along the border of MA and CT, close to the Agawam / Windsor Locks area.…
As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy…
Overview: Project Management, CX measurement, analysis, documentation of findings and reporting would the center point of this role. Accountable for outcomes without line of site authority. Responsibilities: Identity, prioritization document and manage customer experience improvements. Deliver executive readouts with VoC…
Business Analysis Manager Role Overview The Business Analysis Manager leads, develops, and supports a team of Business Analysts (BAs) to deliver maximum business value through effective systems analysis, requirements gathering, and process improvement. This role sets and enforces best practices,…
As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational…
We are seeking a highly motivated and experienced Analytics Manager to lead our P&C Claims analytics team. This critical role will be responsible for transforming our claims organization from a reactive reporting environment to a proactive, insights driven powerhouse. The…
The Plymouth Rock Home team is an Insurtech start up within a well established insurance company. We tripled our topline revenue over the past 4 years by revolutionizing the way homeowners insurance is marketed, bought, and sold, enabling customers to…
In this role you will be handling the field adjustment and management of homeowners property claims in NJ (Western, NJ). We will provide training for this role, no prior insurance experience is required. Responsibilities: Conducting accurate coverage analysis and damage…
This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations.…
Are you a litigation savvy attorney ready to make a meaningful impact? Join our collaborative in house legal team, where your work directly supports insured clients and helps shape legal strategy across the company. We are seeking a Staff Attorney…
Claims Customer Service FNOL Technician Are you a smart, driven and customer focused person looking for a rewarding full time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Claims Customer Service Representative to…
The Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages along I 95 in Connecticut from New Haven to Stamford / Greenwhich. The ideal candidate…
Claims Customer Service FNOL Technician Are you a smart, driven and customer focused person looking for a rewarding full time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Claims Customer Service Representative to…
Overview: Project Management, CX measurement, analysis, documentation of findings and reporting would the center point of this role. Accountable for outcomes without line of site authority. Responsibilities: Identity, prioritization document and manage customer experience improvements. Deliver executive readouts with VoC…
Overview: The Customer Experience (CX) Program Director is responsible for leading the vision, strategy, and execution of customer insights initiatives across the organization. This role synthesizes data from multiple sources to drive actionable outcomes, foster a customer centric culture, and…
In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and…